Complaints

Our Complaints Process

At Cucorp Financial, we are committed to resolving complaints in a fair, transparent, and timely manner. If you are dissatisfied with any aspect of our service, we want to hear from you.

Step 1: Contact Us Directly

Most issues can be resolved quickly by speaking with our customer service team or your relationship manager.

• Phone: +1 416-789-8979 (Monday-Friday, 8 AM - 8 PM EST)
• Email: complaints@cucorpfinsvc.com
• Mail: Customer Relations, Cucorp Financial SVC, 333 3rd Ave N, Saskatoon, SK S7K 2M2

Step 2: Internal Review

If your issue is not resolved to your satisfaction, you may request an internal review by our Customer Relations team. We will acknowledge receipt within 2 business days and provide a full response within 15 business days.

Step 3: External Review

If you remain dissatisfied after our internal review, you may escalate your complaint to the Ombudsman for Banking Services and Investments (OBSI) or the appropriate regulatory authority.